*Asterisks** and Etceteras

* All prices are in Canadian dollars (CAD), and orders ship from Ottawa, Canada. We accept Visa and MasterCard.  If you wish to pay using Visa Debit please contact us to verify the availability of your purchase items BEFORE completing your order. (Refunds of Debit Charges can take up to 30 days.)

We ask for a phone number when you place your order, as this is the quickest way for us to reach you if there are any issues. Your details will only be used by us, and will not be passed to a third party.

Please Note: when you click the 'Pay Now' button you are pre-authorizing the amount of the purchase on your card. The card will NOT be billed until the order is ready to go. This gives us time to ensure we have the products you have chosen on hand. Adjustments to your order are easy to do as we will not process payment until we have rung the sale into the cash register in our Glebe store.

The default shipping option is Parcel Post via Canada Post- delivery is timely and guaranteed through either Expedited or Xpresspost.

If your order is very thin and can be shipped in an envelope then you may opt for the 'Letter Post Canada' options on check out. However this method does not included tracking; the delivery will be less expensive but is entirely at your (the customer's) own risk. If your order will exceed the size limitations of Non Standard Lettermail (380 mm x 270 mm x 20 mm) then please do not select this option. Unsure? Fire us an email and we can check the eligibility for you- shop@papery.ca. 

If an order is placed through lettermail but is ineligible to do so, we hold the right to increase shipping cost. In the circumstance that this happens, we will email you to discuss options prior to billing for the additional cost. The additional shipping cost will need to be authorized by the customer so you will not be charged extra without your expressed consent. Customers are also free to cancel the order with no additional costs.

PLEASE NOTE: Out of province orders will need to pay Ontario HST if 'Pick Up In Store' is selected and the item is actually picked up at our shop. We will advise you via email of the extra amount owing or to be refunded.

*** Please feel free to call/email us for anything you are looking for, and we will see if we can help. This will also assist us in deciding what to add next to the online shop as we grow the site.

* When you are finished shopping, you will find the Check Out button at the top right of your page.

**** Online orders are not eligible to collect Papery Loyalty Points or for offer and discount redemptions.